Hospitality Management Training

This course focuses on guest experience, teaching effective communication for exceptional customer service, team cohesion, and successful interdepartmental coordination.

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What we cover

Hospitality Management Training covers communication, grooming, operations, interviews, group discussions, and mock interviews. It prepares for guest interaction, professionalism, and expertise in hospitality areas like front office, F&B, and events, ensuring success in this dynamic industry.

  1. Effective verbal and nonverbal communication
  2. Active listening and empathy
  3. Interacting with guests and customers
  4. Handling guest inquiries and complaints
  5. Professional telephone etiquette and email communication
  6. Conflict resolution and problem-solving
  7. Communicating with team members and colleagues
  1. Personal hygiene and presentation standards
  2. Dress code and uniform guidelines
  3. Grooming for different roles (front desk, food service, etc.)
  4. Makeup and grooming for different genders
  5. Maintaining a polished appearance throughout the workday
  1. Introduction to the hospitality industry
  2. Types of accommodation: hotels, resorts, B&Bs, etc.
  3. Front office operations and guest services
  4. Housekeeping and room maintenance
  5. Food and beverage management
  6. Event planning and banquets
  7. Revenue management and pricing strategies
  8. Marketing and branding in hospitality
  9. Quality control and guest satisfaction
  10. Sustainability and responsible hospitality practices
  1. Resume writing and cover letters
  2. Understanding the hospitality industry and company profiles
  3. Answering common interview questions
  4. Demonstrating relevant skills and experiences
  5. Highlighting customer service and teamwork abilities
  6. Addressing gaps in employment or career changes
  1. Participating actively in group discussions
  2. Expressing ideas clearly and confidently
  3. Building on others’ points and collaborating
  4. Handling differing opinions and conflicts
  5. Leading group discussions and decision-making
  1. Conducting mock interviews with various scenarios
  2. Receiving feedback and improvement suggestions
  3. Practicing confidence and professionalism
  4. Overcoming nervousness and anxiety during interviews
  5. Learning from successful and unsuccessful mock interviews
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