Hospitality Management Training
This course focuses on guest experience, teaching effective communication for exceptional customer service, team cohesion, and successful interdepartmental coordination.
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What we cover
Hospitality Management Training covers communication, grooming, operations, interviews, group discussions, and mock interviews. It prepares for guest interaction, professionalism, and expertise in hospitality areas like front office, F&B, and events, ensuring success in this dynamic industry.
- Effective verbal and nonverbal communication
- Active listening and empathy
- Interacting with guests and customers
- Handling guest inquiries and complaints
- Professional telephone etiquette and email communication
- Conflict resolution and problem-solving
- Communicating with team members and colleagues
- Personal hygiene and presentation standards
- Dress code and uniform guidelines
- Grooming for different roles (front desk, food service, etc.)
- Makeup and grooming for different genders
- Maintaining a polished appearance throughout the workday
- Introduction to the hospitality industry
- Types of accommodation: hotels, resorts, B&Bs, etc.
- Front office operations and guest services
- Housekeeping and room maintenance
- Food and beverage management
- Event planning and banquets
- Revenue management and pricing strategies
- Marketing and branding in hospitality
- Quality control and guest satisfaction
- Sustainability and responsible hospitality practices
- Resume writing and cover letters
- Understanding the hospitality industry and company profiles
- Answering common interview questions
- Demonstrating relevant skills and experiences
- Highlighting customer service and teamwork abilities
- Addressing gaps in employment or career changes
- Participating actively in group discussions
- Expressing ideas clearly and confidently
- Building on others’ points and collaborating
- Handling differing opinions and conflicts
- Leading group discussions and decision-making
- Conducting mock interviews with various scenarios
- Receiving feedback and improvement suggestions
- Practicing confidence and professionalism
- Overcoming nervousness and anxiety during interviews
- Learning from successful and unsuccessful mock interviews